Effective Date: 15/11/2024

Brand Content Strategy (“BCS”, “we”, “our”, “us”) is committed to safeguarding your privacy and ensuring that your personal data is handled in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) in the EU and UK, and India’s Digital Personal Data Protection Act (DPDP).

This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our services, digital products, or websites.

1. Data Controller Information

BCS acts as the data controller for personal data collected through our services, digital products, and websites.

For privacy-related inquiries, contact us at:
sushrut@brandcontentstrategy.com
1101, Nandan Probiz, Balewadi, Pune 411045

2. Personal Data We Collect

We collect the following categories of personal data:

a) Information you provide to us

• Name, email address, phone number, and business details

• Billing and shipping information (if applicable)

• Any other details you choose to provide when registering, purchasing, or contacting us

b) Transactional & payment-related data

• Order IDs, payment reference numbers, and transaction timestamps

• Payment amounts and method (e.g., UPI, net banking, credit/debit card)
  Important: We do not store your card details, UPI PIN, CVV, or other sensitive financial information. These are processed securely by our payment gateway partner(s).

c) Automatically collected data

• IP address, browser type, operating system, and device identifiers

• Pages viewed, time spent, and interaction data

• Cookies and similar technologies (see Section 10)

3. Payment Processing

We use Razorpay as our primary payment gateway for processing payments in India. Payments are also securely processed through Stripe and PayPal where applicable.

When you make a payment:

• Razorpay collects certain personal and financial information necessary to process the transaction (e.g., card/bank details).

• Razorpay complies with RBI regulations and PCI-DSS standards for secure payment processing.

• You can read Razorpay’s Privacy Policy here: https://razorpay.com/privacy

We retain transaction-related data (excluding sensitive financial information) for 10 years for legal and accounting compliance.

4. Legal Basis for Processing

We process personal data under:

• Contractual necessity – to deliver your order or service

• Consent – for marketing communications

• Legitimate interests – to improve our services and prevent fraud

• Legal obligations – for accounting, tax, and regulatory compliance

5. How We Use Your Data

We use your personal data to:

• Provide and improve our services and digital products

• Process and confirm your orders

• Handle payments securely via trusted third-party processors

• Communicate with you regarding your purchase, account, or inquiries

• Send marketing content (only with your consent)

• Prevent fraud and ensure legal compliance

6. Sharing Your Data

We share your data only with:

• Payment processors (Razorpay, Stripe, PayPal)

• Website hosting & analytics providers (e.g., Squarespace, Google Analytics)

• Legal authorities where required by law

• Business successors in the event of a merger or acquisition

All third parties must comply with applicable data protection laws.

7. Your Rights

Under GDPR and DPDP, you have the right to:

• Access, rectify, or erase your personal data

• Restrict or object to processing

• Request data portability

• Withdraw consent for marketing at any time

To exercise your rights, contact us via the details above.

8. International Data Transfers

Your data may be transferred to and stored in countries outside your own, including the US (e.g., Squarespace servers). Where applicable, we use safeguards such as Standard Contractual Clauses (SCCs).

9. Data Security

We apply technical and organisational measures to protect your data, including encryption, secure storage, and restricted access. While no system is 100% secure, we continually review our security practices.

10. Cookies & Tracking Technologies

We use cookies to improve your experience, analyse website performance, and personalise content.
For more information, see our Cookie Policy or refer to Squarespace’s Cookie Policy.

11. Payment Disputes & Failed Transactions

If you experience a payment failure, duplicate charge, or have a billing dispute:

• Contact us at sushrut@brandcontentstrategy.com within 7 days of the transaction

• We will investigate and respond within 5 working days

• Refunds, where applicable under our Refund Policy, will be processed through the same payment method used for the original transaction

12. Updates to This Privacy Policy

We may update this policy periodically to reflect operational or legal changes. Any updates will be posted here with the new effective date.

13. Contact Information

For questions or privacy-related requests:
sushrut@brandcontentstrategy.com
1101, Nandan Probiz, Balewadi, Pune 411045